Shipping & Returns
For domestic (U.S.) orders: Orders are normally processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The shipping times featured during the checkout process are estimates provided by the carrier of how long the order will take to arrive once it has been processed and shipped out. They are estimates of transit time, and do not include processing time. We cannot guarantee these estimates to be accurate, as delays across all carriers are common at this time. As a result, we also do not provide refunds for shipping charges if carriers are late or delayed.
If you select the “2-Day Express Option” and your order is placed prior to 3PM EST you will receive your order 2 business days later.
All shipping costs are the amounts paid entirely and directly to the carrier. They are provided to us by the carrier based on the shipping level and size of the package.
For international orders: Any import duties or charges are the responsibility of the customer, and are not factored into the order amount. We are not involved in any customs related payments, and cannot issue refunds for any customs duties or taxes paid. There may also be other additional fees required for the delivery of the shipment, depending on the regional carrier.
Shipping times may vary depending upon region. Processing for international Atlantis EDP orders may take longer than 1 to 2 business days. Transit times may vary as well. In most cases, international Atlantis EDP orders tend to take 7 to 12 business days to arrive after being shipped, pending any delays in transit.
If you have any questions or concerns regarding the status of your order, please contact us at firstname.lastname@example.org.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Returns & Refunds
We offer a 30-day return/exchange window on all orders. To initiate a return or exchange, please send our customer support team an email within 30 days of receiving your package at email@example.com with the subject “Return Request.”
For return or exchange requests, please include the specific items that you wish to return, their current condition (opened, unopened, used, damaged, etc.), and the reason for the return. We can provide a printable prepaid shipping label for its return.
Once you have received the return label, you will have 30 days to give the package to the specified carrier. If the package is not tendered to the carrier within 30 days of the label being issued, your order will no longer qualify for a refund.
Blu Atlas will not provide refunds for any orders shipped to the incorrect shipping address. It is the customer's responsibility to make certain that the shipping address is correct before submitting their order.
- You may cancel an order at any time prior to shipment.
- Product must be returned to receive a refund.
- Once we receive and process your return, a full refund will be issued.